Q: How to start a project?
Please send us an email with the CAD files and/or design drawings. Specify material for each part, quantity required, surface finish (eg. Technical, blasted, brushed etc.) and treatments if applicable. Our PM will reply within 24 hours. We accept all kinds of file formats for quotation. For production, we prefer IGES, STEP, Parasolid, Solidworks, Pro/E and UG files.
Q: What is your delivery time?
It depends on the project type. Normally, small projects – within a week, medium projects – one and half weeks, big projects – within 2 weeks. Shipping by UPS, DHL, FedEx or TNT will take about 2-3 days.
Q: What is your tolerance?
For prototype parts, general tolerance is +/-0.1mm. We can achieve +/-0.05mm or even higher tolerance if it is needed. For precision machining parts, CNC milling (+/-0.05mm), CNC turning (+/-0.02mm), grinding and EDM (+/-0.005mm)
Q: Vacuum casting vs rapid tooling?
When you need a small batch of parts for testing, for example 5-20 pieces, vacuum casting is the most suitable way. Rubber parts can be produced as well. When you need hundreds or thousands parts for marketing testing, then rapid tooling is the best option. From rapid tooling, we can get all kinds of injection materials.
Q: Do you offer inspection reports?
Yes. All the parts will go through our quality control department before shipping. They will be inspected according to the files. Inspection report will be kept for 3 months. We can provide it if it is needed. For batch production, we only provide spot check reports.
Q: What are your payment terms?
We request 100% payment upfront for new customers. Credit will be offered after a certain amount of orders and approval from our accounting department.